Refund policy

RETURNS & EXCHANGES

I want you to feel comfortable and confident in your AELLA pieces. If the size isn’t quite right, you can request a refund or size exchange within 30 days of receiving your order. 

Return requirements
For sizing returns, your item must be in perfect, original condition, unworn and unwashed, with all tags attached. 

Please try your pieces on carefully. Items worn for exercise or everyday activities cannot be accepted for sizing returns.

How to start a return

Please contact us through our Contact page or email hello@aellaactivewear.com with your order number, the item you wish to return and whether you would prefer a refund or size exchange.

Once your return has been approved, please send your item to:

AELLA ACTIVEWEAR
PO Box 26
Scarborough WA 6019
Australia

Please do not send items back without contacting us first.

Customers are responsible for return postage for sizing returns. We recommend tracked postage and keeping your tracking details. Original delivery charges are not refundable for sizing returns.

Size exchanges
If your preferred size is unavailable, you can receive a refund instead. Any delivery charge for your replacement will be confirmed before you proceed.

Refunds
We’ll notify you once we’ve received and inspected your return and confirm whether it meets our sizing return requirements.

Approved refunds will be issued to your original payment method within 10 business days, for the amount paid for the returned item. Your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Faulty, damaged or incorrect items

Please check your order when it arrives and contact us if an item is faulty, damaged or incorrect. Include your order number and details of the issue. Photos can help us assess the problem.

We cover reasonable return postage costs for confirmed faulty or incorrect items.

Australian Consumer Law

Your rights under Australian Consumer Law are additional to this policy. The 30 day window and condition requirements for sizing returns do not limit your statutory rights.

For a major failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by law.